Terms & Conditions

Order Cancellation:  If you need to cancel an order for any reason, please contact us for assistance. If your order has not already shipped we may be able to cancel it for you. If an order has already shipped we will accept a return under the terms of the Anderson's Cowboy Store Online Return Policy.

Georgia, Kentucky, & North Carolina State Sales Tax:  Anderson's Cowboy Store Online is required to collect sales tax on orders shipped to Georgia, Kentucky, or North Carolina addresses.  The appropriate State and local tax rate will be charged on the price of the items purchased and on shipping/handling charges where applicable.  If you are making an exempt purchase, please contact us and provide us the appropriate documentation (e.g. Resale or Exemption Certificate) to claim your exemption. Contacting us before you place your order and/or faxing us the appropriate documentation with your order will help us to avoid billing adjustments.

Anderson's Cowboy Store Online Return Policy:   100% Satisfaction Guaranteed.  Anderson's Cowboy Store Online has a 10 day return policy, from the date of received by the customer.  Returned items must be unworn, unwashed and unaltered.  Items must be appropriately packaged and boxed.  Include a copy of the sales receipt along with an explanation for reason for return and whether store credit, exchange or refund is requested.  Anderson's Cowboy Store Online will not accept any packages that are shipped COD.

Anderson's Cowboy Store online purchases cannot be returned to the physical store locations.  Also, in store purchases cannot be return shipped to the online store.  This is due to differences in the online store return policy and the physical stores return policy.

As part of our customer relations program we will implement e-store promotions, special offers and/or discounts from time to time and reserve the right to apply additional rules regarding our return policy.  A restocking fee of 10% applies to items returned. Shipping charges will not be refunded.

Please allow adequate time to process your return and credit to be posted. Credit should appear on your credit card statement within one billing cycle. Losses or shortages should be reported immediately.

Custom merchandise, special orders, drop ships, supplements, vaccines/medications, videos, books, software, altered items and bits are non returnable. Sale Merchandise is non refundable. 

Please note:

·         Any merchandise showing signs of alteration cannot be returned. Boots with scuffed soles or the addition of boot tips cannot be returned.

·         Leather soles are not guaranteed against wear and may require replacement within 6 months. Durability is dependent on use, weather conditions and care. Other types of soles may be better suited to specific use, as in work boots.

·         POSITIVELY NO REFUNDS WITH BE GIVEN ON WORN FOOTWEAR

·         REMEMBER: THE FINAL DECISION ON FIT, COMFORT AND STYLE RESTS WITH YOU, THE CUSTOMER.

Bits Return Policy:  Bits are non returnable for equine health reasons, and are excluded from our 100% money back guarantee. No exceptions will be made to this policy. Rope Return Policy:  We want you to be happy with the ropes you receive from Anderson's Cowboy Store Online. When you receive your ropes, inspect each one carefully. If you are not completely satisfied, return any unused rope to Anderson's Cowboy Store Online for an exchange or refund. We cannot accept a used rope or second rope for return. 

Saddle Return Policy:  It is important that your new saddle fits both you and your horse. When your saddle arrives, inspect it carefully, saddle your horse with it using a clean pad, and make sure you are satisfied with the quality and fit. If you are not satisfied, return the unused saddle immediately for a refund or exchange. Please realize that a new saddle won't sit completely down on the horse's back until it has been ridden several times. Full credit will only be given on a saddle if there are no signs of wear, dirt or use.  When purchasing a saddle, you are allowed 7 days for notification of return if the saddle does not fit the rider or the horse.  Again, return the saddle immediately, unused, for exchange or refund. We stress that a full refund can only be given if the saddle is absolutely clean and shows no evidence of use.